Privacy Policy

This website is brought to you by Parafficient Ltd (Company No 12541257). We take the privacy of our users very seriously. We ask that you read this Privacy Policy (the Policy) carefully as it contains important information about how we will use your personal data.

For the purposes of the EU General Data Protection Regulation (GDPR), Parafficient Ltd (we or us) is the data controller (ie the company who is responsible for, and controls the processing of, your personal data).

Throughout this policy if we use the word Website we are referring to .

Personal data we may collect about you

We will obtain personal data about you (such as your name and contact information) whenever you complete an online form. If you submit any cases to us, we will also obtain information about your clients in order to complete our function.

We collect this information mainly from you directly although some elements are indirectly such as your browsing activity while on our website. Please familiarise yourself with our Cookies Policy.

The personal information we collect about you depends on your activities.

If you are contacting us then we may obtain from you:-

your name and contact details;

We use this personal information to:

respond to your enquiries;
create and manage your account with us;
provide services to you;
customise our website and its content to your particular preferences; and
improve our services and content.
Prevent and detect fraud
marketing – see ‘Marketing and opting out’ below

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Who we share your personal information with

We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.

Marketing and opting out

We will only contact you by email or phone about our services if you have asked us to do so. If you have changed your mind and would prefer us not to contact you, then you can opt out at any time. See further in the ‘Your rights’ section below.

Disclosure of your personal data

We may disclose your personal data to:

our agents and service providers [(eg providers of web hosting or maintenance services)]
law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Information about other individuals.

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his or her personal data
receive on his/her behalf any data protection notices
give consent to the transfer of his/her personal data abroad
give consent to the processing of his or her category or categories of sensitive personal data, eg health information.

Transfers of data out of the EEA

We may need to transfer your personal data outside the European Economic Area*. Any transfer of your data will be subject to a European Commission approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

*A ‘subject access request’ is a request received from a data subject asking for access to personal data which we process about him or her

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us,
let us have enough information to identify you,
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 30/04/2020.
This website privacy policy was updated on 09/09/2022.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to mark@parafficient.co.uk.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

Parafficient Ltd